Reviews & reputation
Auto-ask for a review after a closed job, route 5-stars to Google/Yelp, route low scores to your inbox. Reply from one place.
Crew showed up on time, cleaned up after, and the price matched the quote. Will use again.
Honest pricing. They even pointed out the small fix I didn't need to do yet.
Great work. Tech was a bit late but called ahead. Star off for that.
Job took longer than quoted. Owner reached out to make it right — appreciated. Bumping up to 4 when the followup is done.
Review inbox with 1-tap response, channel filter (Google/Yelp/Facebook), and rolling reputation chart.
After a job closes (or an invoice clears), the customer gets an automated SMS or email asking how it went. A simple 1–5 tap. Anyone tapping 4–5 is asked to leave a public Google/Yelp review with a deep link. Anyone tapping 1–3 lands on a private feedback form that fires to the owner's inbox — before they post a public complaint. All review responses (across Google, Yelp, Facebook) consolidate into one inbox you actually monitor.
What you can do with reviews & reputation.
Trigger configurable — closed job, invoice paid, days-since-service, etc.
Channel choice per customer — SMS by default, email if no mobile on file
Gating: 4–5 routed to public review, 1–3 routed to private owner alert
Direct-link campaigns to Google, Yelp, Facebook, Better Business Bureau
Unified review inbox with reply-from-here across platforms
Reputation dashboard — average rating, trend, response rate by platform
Reviews & reputation — answered.
The questions we hear most when operators are evaluating this module. Anything specific to your industry, your state, or your existing vendor — we'll answer on the discovery call.
01 Is review gating allowed by Google? +
02 Will the automated message annoy long-time customers? +
03 Can my team reply to reviews from inside the platform? +
The modules reviews & reputation talks to most.
Field-ready jobs linked to the customer, the quote, and the invoice. Status, photos, and notes from any phone — no native app.
Self-serve account on your domain — invoices, online pay, booking, messages, signed docs. Ends the "what's the status?" calls.
Recurring + one-off invoices with reminders, late fees, and ACH/card auto-pay. Posts to bookkeeping on send — no double entry.
Run the business
on one system.
Thirty-minute discovery call with the actual builders. Tell us your industry and what you're using now; we'll show you what a tailored build looks like.